Community association management isn’t your average school study. Knowing what your management company is and is not responsible for can be difficult. Here are a few of the most common questions management companies field from community members.
What does a community association management company do?
A community association management company is a professional organization (licensed and bonded) that assists residential community associations (condos, HOAs, POAs, master communities and co-ops) in managing their day-to-day operations and ensuring a smooth, efficient living environment for community members. Management companies provide a range of financial, administrative, and maintenance services tailored to the specific needs of each community.
Why doesn’t the management company alert me when there are security issues going on in my neighborhood?
Most personal security issues do not fall within the responsibilities of the association or the association’s board of directors. Accordingly, the association cannot delegate the responsibility for personal security to an agent (such as a management company). On a rare occasion there may be an exception, but those exceptions usually only occur in very exclusive communities that provide private onsite security personnel.
In addition, neither the association nor management company are licensed, insured, or bonded to assume responsibility for personal security issues. As such, they may be subject to significant legal liability if they assume any such responsibilities. Personal security is an individual homeowner and law enforcement responsibility.I sent my check on the 15th; didn’t you see the postmark?
Most associations require your assessments to be received by the association (or management company) by the due date. In this case, if the assessment is considered late when it is not paid by the 15th, you need to allow enough mail time for your check to arrive on or before the 15th to avoid penalties. Other options might include signing up for automatic electronic debits from your bank account or prepayment of regular assessments.
